Frequently Asked Questions
Everything you need to know about your Passenger experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders over $100 qualify for free standard shipping, with delivery typically taking 3-5 business days.
How do I return or exchange an item?
You can return any unworn, unwashed items within 30 days of purchase. Use our online portal to generate a prepaid return label and choose between a full refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna.
Are your materials sustainably sourced?
Yes, Passenger is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for all our seasonal collections.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.